Urban Legacy Support CIC – Useful Information

At Urban Legacy Support CIC, we believe that informed individuals are empowered individuals. Whether you’re a tenant in supported accommodation, receiving floating support, or accessing any of our outreach services, this document provides essential guidance and contact details to help you stay safe, supported, and informed.

Emergency Contacts

• Emergency Services (Police / Fire / Ambulance): 999

• NHS 111 – for urgent health advice when it’s not an emergency

• Samaritans (24/7 emotional support): 116 123

• Sandwell Mental Health Crisis Line: 0800 008 6516

• StreetLink – report someone sleeping rough: www.streetlink.org.uk

• Urban Legacy Emergency Line (For service users only): [Insert number]

• National Domestic Abuse Helpline (Free, 24/7): 0808 2000 247

• Childline: 0800 1111

• Sandwell Adult Safeguarding: 0121 569 2266

Mental Health & Wellbeing Support

• Mind InfoLine: 0300 123 3393

• CALM (Campaign Against Living Miserably): 0800 58 58 58

• Kooth (Online Mental Health for Young People): www.kooth.com

• Black Minds Matter UK: www.blackmindsmatteruk.com

• Urban Legacy Mental Health Outreach: info@urbanlegacysupport.org

Housing, Benefits & Tenancy Advice

• Citizens Advice: www.citizensadvice.org.uk

• Shelter (Housing Advice Line): 0808 800 4444

• Sandwell Housing Options Service: 0121 368 1166

• Turn2Us (Benefit & Grant Finder): www.turn2us.org.uk

• Urban Legacy Housing Support: housing@urbanlegacysupport.org

Reporting Repairs & Property Issues

Non-Emergency Repairs

• Report via your support worker

• Submit online via our website

• Or email: repairs@urbanlegacysupport.org

Emergency Repairs

• Call: [Insert emergency repairs contact]

• Then inform your support worker as soon as possible

Your Rights as a Tenant or Service User

• Right to live in safe and suitable housing

• Right to be treated with dignity, fairness, and respect

• Right to make a complaint or appeal decisions

• Right to access information held about you under GDPR

• Right to request advocacy or support from an independent body

• Email for concerns: complaints@urbanlegacysupport.org

Safeguarding & Complaints

To Report a Safeguarding Concern

• Contact your support worker

• Or email: safeguarding@urbanlegacysupport.org

To Make a Complaint

• Request a complaints form or speak to a manager

• Or email us directly at: complaints@urbanlegacysupport.org

• You can also raise complaints with external regulators such as the Local Government Ombudsman or Care Quality Commission (CQC)

Download Our Full Policy Pack

View our safeguarding procedures, complaints policy, data protection policy, and more:

👉 [Download Policy Pack PDF]

Mental Health Crisis Support – Local Authority Coverage

Full mental health contact coverage for West Midlands and Greater Manchester is included with direct numbers for all boroughs, NHS helplines, and community-based support centres like Crisis Cafés and Listening Lounges. Please refer to the accompanying appendix for the full directory.

Local Authority Contacts – West Midlands & Greater Manchester

West Midlands Local Authorities

Birmingham City Council

📞 0121 303 1111 | 🌐 www.birmingham.gov.uk

Coventry City Council

📞 08085 834333 | 🌐 www.coventry.gov.uk

Dudley Metropolitan Borough Council

📞 0300 555 2345 | 🌐 www.dudley.gov.uk

Sandwell Council

📞 [via switchboard] | 🌐 www.sandwell.gov.uk

Solihull Metropolitan Borough Council

📞 0121 704 8001 | 🌐 www.solihull.gov.uk

Walsall Council

📞 01922 650 000 | 🌐 www.go.walsall.gov.uk

City of Wolverhampton Council

📞 01902 551155 | 🌐 www.wolverhampton.gov.uk

Greater Manchester Local Authorities

Manchester City Council

📞 0161 234 5000 | 🌐 www.manchester.gov.uk

Bolton Metropolitan Borough Council

📞 01204 333333 | 🌐 www.bolton.gov.uk

Bury Metropolitan Borough Council

📞 0161 253 5252 | 🌐 www.bury.gov.uk

Oldham Metropolitan Borough Council

📞 0161 770 4718 | 🌐 www.oldham.gov.uk

Rochdale Metropolitan Borough Council

📞 0300 303 0345 | 🌐 www.rochdale.gov.uk

Salford City Council

📞 0161 793 2500 | 🌐 www.salford.gov.uk

Stockport Metropolitan Borough Council

📞 0161 217 6026 | 🌐 www.stockport.gov.uk

Tameside Metropolitan Borough Council

📞 0161 342 8355 | 🌐 www.tameside.gov.uk

Trafford Metropolitan Borough Council

📞 0800 0234 206 | 🌐 www.trafford.gov.uk

Wigan Metropolitan Borough Council

📞 01942 827168 | 🌐 www.wigan.gov.uk