Urban Legacy Support CIC
Policy Pack – Summary Version
Registered Office: Grosvenor House, 11 St Paul’s Square, Birmingham, B3 1RB
Email: info@urbanlegacy.org.uk | Phone: 0333 091 6188
Version: August 2025
Table of Contents
- Safeguarding Policy
- Privacy & Data Protection Policy
- Complaints & Feedback Procedure
- Equality, Diversity & Inclusion Policy
- Confidentiality Agreement
- Staff Code of Conduct
Safeguarding Policy
Purpose: To protect the welfare of vulnerable individuals we work with.
Scope: Applies to all staff, volunteers, and anyone working on behalf of Urban Legacy.
Key Points:
– Immediate reporting of safeguarding concerns to the Designated Safeguarding Lead.
– All staff are trained in safeguarding principles.
– We comply with the Care Act 2014 and local safeguarding protocols.
Privacy & Data Protection Policy
Purpose: To uphold confidentiality and comply with GDPR.
Scope: Applies to any personal data handled by staff or partners.
Key Points:
– Data is collected lawfully and transparently.
– Client records are securely stored and accessed only on a need-to-know basis.
– Clients have rights to request access, correction, or deletion of their data.
Complaints & Feedback Procedure
Purpose: To handle concerns fairly and promptly.
Scope: Available to all clients, staff, and partners.
Key Points:
– Complaints can be submitted in writing, email, or verbally.
– We aim to acknowledge complaints within 3 working days.
– A full response is provided within 14 working days.
Equality, Diversity & Inclusion Policy
Purpose: To promote a culture of fairness, respect, and inclusivity.
Scope: Covers all service users, staff, and volunteers.
Key Points:
– Zero tolerance for discrimination of any kind.
– Reasonable adjustments made for disabilities and language barriers.
– Staff training includes unconscious bias and cultural competence.
Confidentiality Agreement
Purpose: To maintain trust and discretion in all services.
Scope: Applies to any information shared by or about clients.
Key Points:
– Information is not shared outside the organisation without consent.
– Exceptions apply where there is a safeguarding or legal obligation.
– Breaches of confidentiality are treated seriously.
Staff Code of Conduct
Purpose: To outline expectations for professional behaviour.
Scope: Applies to all employees and volunteers.
Key Points:
– Respect, punctuality, and integrity are non-negotiable.
– Boundaries must be maintained with clients.
– Staff must report concerns or conflicts of interest immediately.
Acknowledgement
I confirm that I have read and understood the above policy summaries of Urban Legacy Support CIC. I understand that full policies are available upon request and that it is my responsibility to uphold these standards.
Signed: ______________________ Date: ________________
